Senior technical backstop for UK digital agencies
When a client problem moves beyond your team, I take ownership.
I diagnose and resolve awkward failures across DNS, email, hosting, servers, deployments, inherited systems and integrations—quietly, remotely and under your brand where agreed.
Free fit check before you pay · UK-based · Remote only · Clear written findings
25+ years hands-on experience
Enterprise, banking and public-sector background
Quiet or white-label support
Plain-English handover
When everyone has checked their bit, but the client’s system is still broken.
The hardest incidents sit between suppliers, platforms and technical layers. The host says the server is online. The developer says the code has not changed. The DNS looks plausible. The client still has one broken business outcome.
I take responsibility for the complete path, establish what the evidence supports and define the safest useful next step.
The starting point
Technical Fault Diagnosis
£125
- One clearly defined issue
- Up to 60 minutes of focused senior investigation
- Safe fix where possible
- Evidence-backed diagnosis and written next step
The awkward problems I investigate
Especially when the failure crosses suppliers, systems or technical layers.
Domains and delivery
- DNS, nameservers, SSL and Cloudflare
- Email routing, authentication and deliverability
Infrastructure
- Hosting, VPS, Linux, Windows and Docker
- Deployments, access and firewall problems
Connected systems
- APIs, webhooks, forms and payments
- Inherited systems and brittle integrations
Built for agencies
Senior escalation without another permanent hire.
Bring me in agency-funded, pass the work through in your quote, refer the client directly, or use me quietly under your brand. I do not use an engagement to take over your client relationship.
How it works
- Send the issue — symptom, impact and recent changes.
- Free fit check — I confirm scope without attempting free diagnosis.
- Book the diagnosis — £125 upfront and secure temporary access.
- Receive the handover — findings, action taken, risk and next step.
Meaningful-progress promise
You will leave with something useful.
If, after the agreed evidence and access are supplied, I cannot provide a safe fix, an evidence-backed diagnosis or a concrete next-step plan, I refund the £125 diagnosis fee.
This does not promise that every third-party or legacy issue can be completely resolved within one hour.